Award Winning Client Service

December 17, 2019
Emily Matlock
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HRO Today, the premier global HR network and content community, conducts an annual online survey to collect feedback directly from buyers of the background screening industry. The HRO Today’s “Bakers Dozen Customer Satisfaction Ratings” analyzes the results across three subcategories: service breadth, deal sizes, and quality.

For the second consecutive year, Validity has opted to participate in the survey. And, for the second consecutive year, Validity has been ranked in all four categories!

  • Pre-Employment Screening Overall Enterprise Leaders
  • Enterprise Breadth of Service Leaders
  • Enterprise Quality of Service Leaders
  • Enterprise Size of Deal Leaders

The Bakers Dozen Customer Satisfaction Ratings is unique in that it relies on feedback directly from our clients. The hard work from our team, and the constant dedication to exceptional client service is reflected through our client’s feedback.  Now, we can truly say that we have “award winning client service,” because we really do. Two years running.


Topics: Blog, Culture

Emily Matlock

Written by Emily Matlock

Emily is a Kansas City native and a proud K-State Wildcat - graduating in 2008 with a B.A. in Journalism and Mass Communications. Raised a die-hard Parrot Head, and spending her childhood summers at the beach, Emily enjoys listening to Jimmy Buffett and plotting ways to eventually live by the sea (Update: process is still in the diagnostic stage, she’s pretty landlocked in Kansas at this point).